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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Nothing
Customers
Giving
Value
Pay
Gives
Quality
Values
Use
Incompetence
Else
Constitutes
More quotes by Peter Drucker
If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.
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The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.
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Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.
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Conductors do not know how the oboe does its work, but they know what the oboe should contribute.
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Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.
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One cannot hire a hand the whole man always comes with it.
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The only skill that will be important in the 21st century is the skill of learning new skills.Everythi ng else will become obsolete over time.
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The moment people talk of implementing instead of doing, and of finalizing instead of finishing, the organization is already running a fever.
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The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.
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The ultimate resource in economic development is people. It is people, not capital or raw materials that develop an economy.
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Teaching 23-year-olds in an MBA programme strikes me as largely a waste of time. They lack the background of experience. You can teach them skills - accounting and what have you - but you can't teach them management.
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The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron for logic is essentially stupid.
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One cannot manage change. One can only be ahead of it.
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That people even in well paid jobs choose ever earlier retirement is a severe indictment of our organizations - not just business, but government service, the universities. These people don't find their jobs interesting.
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What's measured improves
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We do not need more laws . No country suffers from a shortage of laws. We need a new model .
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Leadership is not rank, privileges, title or money. It is responsibility.
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When Henry Ford said, The customer can have a car in any color as long as it's black, he was not joking.
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We no longer even understand the question whether change is by itself good or bad, ...We start out with the axiom that it is the norm. We do not see change as altering the order... We see change as being order itself - indeed the only order we can comprehend today is a dynamic, a moving, a changing one.
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I would hope that American managers-indeed, managers worldwide-continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than making deals. Management affects people and their lives.
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