Quote

Businesses are not paid to reform customers. They are paid to satisfy customers.

Peter Drucker

Change background

T
T
T

Change font

TAGS & TOPICS

Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Reform
Customers
Paid
Satisfy
Businesses

More quotes by Peter Drucker

Image
Growth that adds volume without improving productivity is fat. Growth that diminishes productivity is cancer.
Peter Drucker
Image
The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.
Peter Drucker
Image
Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.
Peter Drucker
Image
Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.
Peter Drucker
Image
Many studies of research scientists have shown that achievement (at least below the genius level of an Einstein, Bohr, or a Planck) depends less on ability in doing research than on the courage to go after opportunity.
Peter Drucker
Image
If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.
Peter Drucker
Image
Every success creates new opportunities. So does every failure.
Peter Drucker
Image
Everything must degenerate into work if anything is to happen.
Peter Drucker
Image
The basic economic resource - the means of production - is no longer capital, nor natural resources, nor labor. It is and will be knowledge.
Peter Drucker
Image
Objectives can be compared to a compass bearing by which a ship navigates. A compass bearing is firm, but in actual navigation, a ship may veer off its course for many miles. Without a compass bearing, a ship would neither find its port nor be able to estimate the time required to get there.
Peter Drucker
Image
In the managerial organization, the top people sit in judgment in the innovative organization it is their job to encourage ideas, no matter how unripe or crude.
Peter Drucker
Image
The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'
Peter Drucker
Image
Efficiency is doing better what is already being done.
Peter Drucker
Image
Communism is evil. Its driving forces are the deadly sins of envy and hatred.
Peter Drucker
Image
There is no perfect strategic decision. One always has to pay a price. One always has to balance conflicting objectives, conflicting opinions, and conflicting priorities. The best strategic decision is only an approximation - and a risk.
Peter Drucker
Image
Use feedback analysis to identify your strengths. Then go to work on improving your strengths. Identify and eliminate bad habits that hinder the full development of your strengths. Figure out what you should do and do it. Finally, decide what you should not do.
Peter Drucker
Image
Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word 'achievement' from your vocabulary and replace it with 'contribution'.
Peter Drucker
Image
It's amazing how many things busy people are doing that never will be missed.
Peter Drucker
Image
The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.
Peter Drucker
Image
The only thing we know about the future is that it will be different.
Peter Drucker