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More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Business
Occur
Given
Lunch
Time
Decisions
Dinner
Subject
Subjects
Decision
Courses
Mba

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The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.
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Plans are worthless, but planning is invaluable.
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Trust is congruence between what you say and what you do.
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The task of leadership is to create an alignment of strengths so strong that it makes the system's weaknesses irrelevant.
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Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.
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Leadership is not rank, privileges, title or money. It is responsibility.
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Meetings are a symptom of bad organization. The fewer meetings the better.
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When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.
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What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
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Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.
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Organizationally what is required - and evolving - is systems management.
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The company is not and must never claim to be home, family, religion, life or fate for the individual. It must never interfere in his private life or his citizenship. He is tied to the company through a voluntary and cancellable employment contract, not through some mystical or indissoluble bond.
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Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.
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We can ill afford to have activities conducted as non-profit, that is, as activities that devour capital rather than form it, if they can be organized as activities that form capital, as activities that make a profit.
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True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, What do we want to sell? It asks, What does the customer want to buy?
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That people even in well paid jobs choose ever earlier retirement is a severe indictment of our organizations - not just business, but government service, the universities. These people don't find their jobs interesting.
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