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The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Situation
Asks
Generic
Maker
Makers
Exception
Effective
Question
Decision

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There is an unbroken chain of opposition to the introduction of economic freedom and to the capitalist autonomy of the economic sphere... In every case the opposition could only be overcome - peacefully or by force - because of the promise of capitalism to establish equality... That this promise was an illusion we all know.
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Accept the fact that we have to treat almost anybody as a volunteer.
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Every organization must be prepared to abandon everything it does to survive in the future.
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One does not start with facts. One starts with opinions.
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The corporation is the master, the employee is the servant. Because the corporation owns the means of production without which the employee could not make a living, the employee needs the corporation more than vice versa.
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Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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The first step toward making the worker achieving is to make work productive.
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