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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Quality
Customer
Inspirational
Clients
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Customers
Product
Service
Products
Gets
Client
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I find more and more executives less and less well informed about the outside world, if only because they believe that the data on the computer printouts are ipso facto information.
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Conductors do not know how the oboe does its work, but they know what the oboe should contribute.
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The Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.
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Leadership is not rank, privileges, title or money. It is responsibility.
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