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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Service
Products
Gets
Client
Quality
Customer
Inspirational
Clients
Educational
Customers
Product

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Political freedom is neither easy nor automatic, neither pleasant nor secure. It is the responsibility of the individual for the decisions of society as if they were his own decisions-as in moral truth and accountability they are.
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The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.
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Use feedback analysis to identify your strengths. Then go to work on improving your strengths. Identify and eliminate bad habits that hinder the full development of your strengths. Figure out what you should do and do it. Finally, decide what you should not do.
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Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service.
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The true business of every company is to make and keep customers.
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Elephants have a hard time adapting. Cockroaches outlive everything.
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Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word 'achievement' from your vocabulary and replace it with 'contribution'.
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Effective people are not problem minded they're opportunity-minded. They feed opportunities and starve problems. They think preventively.
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You cannot build performance on weaknesses. You can build only on strengths.
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Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.
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The first step toward making the worker achieving is to make work productive.
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The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.
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The world economy is not yet a community--not even an economic community...Yet the existence of the global shopping center is a fact that cannot be undone. The vision of an economy for all will not be forgotten again.
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A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.
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In the managerial organization, the top people sit in judgment in the innovative organization it is their job to encourage ideas, no matter how unripe or crude.
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Salvation by society failed the most where it promised the most, in the communist countries. But it also failed in the West. Practically no government program enacted since the 1950s in the Western world - or in the communist countries - has been successful.
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