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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Product
Service
Products
Gets
Client
Quality
Customer
Inspirational
Clients
Educational
Customers

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Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.
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More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.
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There are no creeds in mathematics.
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The purpose of information is not knowledge. It is being able to take the right action.
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Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.
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People who need certainty are unlikely to make good entrepreneurs.
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The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Zen concept where one learns to do better what one already does well.
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The relevant question is not simply what shall we do tomorrow, but rather what shall we do today in order to get ready for tomorrow.
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Accept the fact that we have to treat almost anybody as a volunteer.
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Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
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The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker
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Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.
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Keep your eye on the task, not on yourself. The task matters, and you are a servant
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If a manager spends more than 10 percent of his time on human relations the group is probably too large.
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The basic economic resource - the means of production - is no longer capital, nor natural resources, nor labor. It is and will be knowledge.
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The corporation is the master, the employee is the servant. Because the corporation owns the means of production without which the employee could not make a living, the employee needs the corporation more than vice versa.
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Education can no longer be the sole property of the state.
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Planning is actually incompatible with an entrepreneurial society and economy. Planning is the kiss of death of entrepreneurship.
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An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.
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