Share
×
Inspirational Quotes
Authors
Professions
Topics
Tags
Quote
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
Share
Change background
T
T
T
Change font
Original
TAGS & TOPICS
Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Inspirational
Clients
Educational
Customers
Product
Service
Products
Gets
Client
Quality
Customer
More quotes by Peter Drucker
To arrive at the definition of the problem he must begin by finding the 'critical factor'. This is the element (or elements) in the situation that has to be changed before anything else can be changed, moved, acted upon.
Peter Drucker
The fruit of your work grows on other people's trees
Peter Drucker
One has to make a decision when a condition is likely to degenerate if nothing is done.
Peter Drucker
Strong people have strong weaknesses.
Peter Drucker
What can I contribute that will significantly affect the performance and the results of the institution I serve?
Peter Drucker
No executive has ever suffered because his subordinates were strong and effective.
Peter Drucker
Political freedom is neither easy nor automatic, neither pleasant nor secure. It is the responsibility of the individual for the decisions of society as if they were his own decisions-as in moral truth and accountability they are.
Peter Drucker
There are two types of people in the business community: those who produce results and those who give you reasons why they didn't.
Peter Drucker
Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word 'achievement' from your vocabulary and replace it with 'contribution'.
Peter Drucker
The productivity of work is not the responsibility of the worker but of the manager.
Peter Drucker
The only things that evolve by themselves in an organization are disorder, friction and malperformance.
Peter Drucker
No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.
Peter Drucker
The enterprise, by definition, must be capable of producing more or better than all the resources that comprise it.
Peter Drucker
The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker
Peter Drucker
Our most important education system is in the employees' own organization.
Peter Drucker
Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.
Peter Drucker
The need to manage oneself is creating a revolution in human affairs.
Peter Drucker
To satisfy the customer is the mission and purpose of every business.
Peter Drucker
Teaching 23-year-olds in an MBA programme strikes me as largely a waste of time. They lack the background of experience. You can teach them skills - accounting and what have you - but you can't teach them management.
Peter Drucker
In the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
Peter Drucker
