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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Educational
Customers
Product
Service
Products
Gets
Client
Quality
Customer
Inspirational
Clients

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Knowledge has become the key economic resource and the dominant-and perhaps even the only-source of competitive advantage.
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What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right. There is surely nothing quite so useless as doing with great efficiency what should not be done at all.
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Adequacy is the enemy of excellence.
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The essence of management is to make knowledge productive.
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We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.
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Any organisation develops people it either forms them or deforms them.
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What's measured improves
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You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.
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The best plan is only a plan... unless it degerates into work.
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What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
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The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.
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Decision making is the specific executive task.
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Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
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A manager is responsible for the application and performance of knowledge.
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If you have too many problems, maybe you should get out of business. There is no law that says a company must last forever.
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It is easier to raise the performance of one leader than it is to raise the performance of a whole mass.
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Universities won't survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.
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We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.
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No one has ever failed to find the facts they are looking for.
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When a resource is scarce, you increase its yield.
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