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The true business of every company is to make and keep customers.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Keep
True
Every
Make
Customers
Company
Business
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Management is not being brilliant. Management is being conscientious.
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Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.
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The subordinate's job is not to reform or reeducate the boss, not to make him conform to what the business schools or the management book say bosses should be like. It is to enable a particular boss to perform as a unique individual.
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Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'
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Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.
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One either meets or one works.
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The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'
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Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
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The world political system is till based on the concept of the national sovereign state. For the first time therefore, in three hundred years economy and sovereignty are becoming divorced from each other.
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There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.
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Institutions mistake good intentions for objectives. They say health care that's an intention, not an objective.
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Efficiency is doing better what is already being done.
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Political freedom is neither easy nor automatic, neither pleasant nor secure. It is the responsibility of the individual for the decisions of society as if they were his own decisions-as in moral truth and accountability they are.
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The only things that evolve by themselves in an organization are disorder, friction and malperformance.
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If general perception changes from seeing the glass as 'half-full' to seeing it as 'half empty' there are major innovative opportunities.
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There is every indication that the period ahead will be an innovative one, one of rapid change in technology , society , economy , and institutions .
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Every single social and global issue of our day is a business opportunity in disguise.
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Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.
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The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.
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