Quote

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

Peter Drucker

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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Company
Computers
Call
Reduce
Though
Employment
Need
Expensive
Needs
Companies
Installed
Even
Realized
Operators
Expectations
Clerks
Computer
Programmers

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There is the general belief that the corporation income tax is a tax on the rich and on the fat cats. But with pension funds owning 30% of American large business-and soon to own 50%-the corporation income tax, in effect, eases the load on those in top income brackets and penalizes the beneficiaries of pension funds.
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A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.
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Most of what we call management consists of making it difficult for people to get their work done.
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There's no such thing as knowledge management there are only knowledgeable people. Information only becomes knowledge in the hands of someone who knows what to do with it.
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A manager is responsible for the application and performance of knowledge.
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Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.
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The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.
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Far too much reorganization goes on all the time. Organizitis is like a spastic colon.
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Defending yesterday is far more risky than making tomorrow.
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It's amazing how many things busy people are doing that never will be missed.
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[T]hroughout the ages to be educated meant to be unproductive.... our word school - and its equivalent in all European languages - derives from a Greek word meaning leisure.
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Objectives can be compared to a compass bearing by which a ship navigates. A compass bearing is firm, but in actual navigation, a ship may veer off its course for many miles. Without a compass bearing, a ship would neither find its port nor be able to estimate the time required to get there.
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The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker
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The purpose of a business is to create a customer.
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You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.
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Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.
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Everything must degenerate into work if anything is to happen.
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The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.
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Elephants have a hard time adapting. Cockroaches outlive everything.
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There are two types of people in the business community: those who produce results and those who give you reasons why they didn't.
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