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The purpose of a business is to create a customer.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Business
Retention
Customer
Customers
Satisfaction
Motivational
Create
Purpose
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Organizationally what is required - and evolving - is systems management.
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The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.
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Don't take on things you don't believe in and that you yourself are not good at. Learn to say no. Effective leaders match the objective needs of their company with the subjective competencies. As a result, they get an enormous amount of things done fast.
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Planning is actually incompatible with an entrepreneurial society and economy. Planning is the kiss of death of entrepreneurship.
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A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.
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The first step toward making the worker achieving is to make work productive.
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Successful careers are not planned. They develop when people are prepared for opportunities because they know their strengths, their method of work, and their values. Knowing where one belongs can transform an ordinary person - hardworking and competent but otherwise mediocre - into an outstanding performer.
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No one learns as much about a subject as one who is forced to teach it.
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Success always obsoletes the very behavior that achieved it.
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Ideas are cheap and abundant what is of value is the effective placement of those ideas into situations that develop into action.
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The ultimate resource in economic development is people. It is people, not capital or raw materials that develop an economy.
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The basic economic resource - the means of production - is no longer capital, nor natural resources, nor labor. It is and will be knowledge.
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We do not need more laws . No country suffers from a shortage of laws. We need a new model .
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The more successful the unit, the more difficult it is to make sure that the large company doesn't put the same expectations on it as it does for the rest of the company. When it's a new venture, whether it's outside or inside the business, it's a child. And you don't put a 40-pound pack on a 6-year-old's back when you take her hiking.
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Nobody in the world is as good at making decisions as the Japanese.
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Marketing is not only much broader than selling, it is not a specialized activity at all. It encompasses the entire business. It is the whole business seen from the point of view of its final result, that is, from the customer's point of view.
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Mission defines strategy, and strategy defines structure.
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The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
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Time is the scarcest resource and unless it is managed nothing else can be managed.
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