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The purpose of a business is to create a customer.
Peter Drucker
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Peter Drucker
Age: 95 †
Born: 1909
Born: November 19
Died: 2005
Died: November 11
Author
Businessperson
Columnist
Economist
Journalist
Lawyer
Philosopher
Sculptor
University Teacher
Writer
Vienna
Austria
Peter F. Drucker
Peter Ferdinand Drucker
Motivational
Create
Purpose
Business
Retention
Customer
Customers
Satisfaction
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Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.
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If you want it, measure it. If you can't measure it, forget it.
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During periods of discontinuous, abrupt change, the essence of adaptation involves a keen sensitivity to what should be abandoned - not what should be changed or introduced. A willingness to depart from the familiar has distinct survival value.
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Tomorrow always arrives. It is always different. And even the mightiest company is in trouble if it has not worked on the future. Being surprised by what happens is a risk that even the largest and richest company cannot afford, and even the smallest business need not run.
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Adequacy is the enemy of excellence.
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Our society has become an employee society.
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Defending yesterday is far more risky than making tomorrow.
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The only things that evolve by themselves in an organization are disorder, friction and malperformance.
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There are usually half a dozen right answers to what needs to be done. Yet, unless a person makes the risky and controversial choice of only one, he will achieve nothing.
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Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.
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All companies are service companies some also manufacture products.
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The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.
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In the modern corporation the decisive power, that of the managers , is derived from no one but the managers themselves controlled by nobody and nothing and responsible to no one. It is in the most literal sense unfounded, unjustified, uncontrolled and irresponsible power.
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The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.
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Elephants have a hard time adapting. Cockroaches outlive everything.
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The computer, being a mechanical moron, can handle only quantifiable data.
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Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.
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To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect.
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Every organization must be prepared to abandon everything it does to survive in the future.
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Nobody can predict the future the idea is to have a firm grasp of the present.
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