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...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Michael Martin Hammer

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Michael Martin Hammer
Age: 60 †
Born: 1948
Born: April 13
Died: 2008
Died: September 3
Computer Scientist
Economist
Engineer
Annapolis
Maryland
Start
Heavy
Silicon
Process
Tend
Delivered
Instead
Disappointing
Use
Technology
Processes
Business
Information
Largely
Embedding
Way
Results
Software
Obliterate
Ways
Companies
Outdated
Company
Investment
Investments

More quotes by Michael Martin Hammer

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The transitional concept of management is reaching the end of the road.
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Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.
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To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.
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Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.
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Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.
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Automating a mess yields an automated mess.
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America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.
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Reengineering eliminates work, not jobs or people.
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If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.
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