Quote

The top 25 at every company really set the tone. Everyone watches them. They need to be present and focused. No slackers at the top. They need to meet in combination every recruit. They need to meet them on the first day. They need to teach by example. This is the lesson that great companies teach.

Michael J. Silverstein

Change background

T
T
T

Change font

TAGS & TOPICS

Michael J. Silverstein
Age: 69
Born: 1955
Born: January 1
Author
Consultant
Need
Meet
Slacker
First
Watches
Recruit
Great
Example
Lesson
Needs
Present
Tone
Every
Teach
Combination
Really
Company
Companies
Everyone
Focused
Firsts
Lessons
Slackers

More quotes by Michael J. Silverstein

Image
Consumers are time constrained, budget restricted and less loved than they would like. Give them a wonderful experience and they will share it. Capture their soul and win big time.
Michael J. Silverstein
Image
I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.
Michael J. Silverstein
Image
A curious mind armed with skill, experience, knowledge, and patterns can give birth to big brand revolution.
Michael J. Silverstein
Image
Original research starts all inspiration. Get inside the head of the consumer. Understand their needs, hopes and dreams. Deliver to their expectation. Have your team do the work. They will then have the framework for the solution. If they believe and they understand, the results will be their results.
Michael J. Silverstein
Image
Truth is so difficult to hear about. It must be experienced.
Michael J. Silverstein
Image
Woo your biggest fans. This rule says concentrate your efforts at understanding on the 2 percent of consumers that personally drive 20 percent of sales and invite their friends and colleagues to enjoy you.
Michael J. Silverstein
Image
For me, it's often about consumption behavior. I focus my energy on understanding the heavy user. They are odd but hold opportunity. I ask: how do they use the product, what motivates them, how can we clone them.
Michael J. Silverstein
Image
Transform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.
Michael J. Silverstein
Image
The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to reduce and focus costs, to be energized. They create a tight agenda and they set high goals.
Michael J. Silverstein
Image
People underestimate the power of the Internet. For some consumers, it is the source of all information. Younger adults are on their phones more than they watch television. They don't read newspapers. It is their real world. It is not a set of virtual lenses.
Michael J. Silverstein
Image
Business operators that really deeply care about their employees and consumers deliver the right response every day.
Michael J. Silverstein
Image
Companies that get in trouble have a failure to see two realities: market trends and competitor attacks.
Michael J. Silverstein
Image
Respond to your customer's dissatisfactions with precision and power.
Michael J. Silverstein
Image
I believe in classic ideas. They are timeless. They are forever. There are many fads in management.
Michael J. Silverstein
Image
Take giant leaps. Too many companies are into incremental innovation. The only thing that moves markets is violent turns. Major differences. Don't get caught in the trap of small steps.
Michael J. Silverstein
Image
Define a winning proposition that is consumer right and delivers margin accretion.
Michael J. Silverstein
Image
Better ramp up your virtual relationships. Companies think omni channel is the correct answer. This is not enough. The information explosion for consumers makes 24/7 and full and complete engagement possible.
Michael J. Silverstein
Image
The choices we make define our future.
Michael J. Silverstein
Image
Failure to make the tough but necessary choices means slow painful death.
Michael J. Silverstein
Image
Find out what schismogenesis means. Schismogenesis is anthropology. It says relationships between people are not stable. They are either moving up or moving down. The same is true for brands. You need to understand where you are.
Michael J. Silverstein