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You need to have sufficient resources against your priorities. Your eyes have to be open every day.
Michael J. Silverstein
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Michael J. Silverstein
Age: 69
Born: 1955
Born: January 1
Author
Consultant
Need
Needs
Every
Priorities
Sufficient
Resources
Open
Eyes
Eye
More quotes by Michael J. Silverstein
Respond to your customer's dissatisfactions with precision and power.
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People underestimate the power of the Internet. For some consumers, it is the source of all information. Younger adults are on their phones more than they watch television. They don't read newspapers. It is their real world. It is not a set of virtual lenses.
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People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.
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Truth is so difficult to hear about. It must be experienced.
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A lot of people believe you only need a vision. This is simply not correct. You need brilliant execution every day. It's about attention to all the details of go to market.
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Better ramp up your virtual relationships. Companies think omni channel is the correct answer. This is not enough. The information explosion for consumers makes 24/7 and full and complete engagement possible.
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Business operators that really deeply care about their employees and consumers deliver the right response every day.
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Get out of the office. Roam the frontline. Be observant. Hold your people accountable for creating the new narrative, a new story, in which your customers are the most important characters. Because, you know, they really are.
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Find out what schismogenesis means. Schismogenesis is anthropology. It says relationships between people are not stable. They are either moving up or moving down. The same is true for brands. You need to understand where you are.
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The choices we make define our future.
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Consumers are time constrained, budget restricted and less loved than they would like. Give them a wonderful experience and they will share it. Capture their soul and win big time.
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Define a winning proposition that is consumer right and delivers margin accretion.
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Transform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.
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Original research starts all inspiration. Get inside the head of the consumer. Understand their needs, hopes and dreams. Deliver to their expectation. Have your team do the work. They will then have the framework for the solution. If they believe and they understand, the results will be their results.
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Deliver infinite growth having your customers talk about you, exclaim you and tell their friends and colleagues about you.
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I believe in classic ideas. They are timeless. They are forever. There are many fads in management.
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The most effective CEOs have a primary source for tracking their markets. They meet with their teams frequently enough to keep innovation flowing, to reduce and focus costs, to be energized. They create a tight agenda and they set high goals.
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A curious mind armed with skill, experience, knowledge, and patterns can give birth to big brand revolution.
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Companies that get in trouble have a failure to see two realities: market trends and competitor attacks.
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For me, it's often about consumption behavior. I focus my energy on understanding the heavy user. They are odd but hold opportunity. I ask: how do they use the product, what motivates them, how can we clone them.
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