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If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

Michael Dell

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Michael Dell
Age: 59
Born: 1965
Born: February 23
Businessman
Computer Scientist
Entrepreneur
Financier
Houston
Texas
Michael Saul Dell
Satisfaction
Market
Question
Share
Additional
Company
Ford
Order
Customer
Improve
Customers

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There is no better catalyst to success than curiosity.
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The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.
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One of the things I benefited from when I started this business was that I didn't know anything. I was just instinct with no preconceived notions. This enabled me to learn and change quickly without having to worry about maintaining any kind of status quo, like some of my bigger competitors.
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One of the things was to create a kind of amnesty environment.
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I'm pretty active anyway, but I'm also competitive.I used my Fitbit as an example of the innate power of data to turn information into insights and actions.
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There's always an opportunity to make a difference
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You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.
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If you don't have jobs, it's hard to have other things like health and education.
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I always knew I wanted to run a business someday.
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We were always focused on our profit and loss statement. But cash flow was not a regularly discussed topic. It was as if we were driving along, watching only the speedometer, when in fact we were running out of gas.
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Don’t be afraid to fail. Get out there and experiment and learn and fail and get a rate based on the experiences you have. Go for it and when you go for it you’ll learn what you’re capable of, what the potential is, where the opportunities are, but you can’t be afraid to fail because that’s when you learn.
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The idea of being all things to all people is a thing of the past.
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Recognize that there will be failures, and acknowledge that there will be obstacles. But you will learn from your mistakes and the mistakes of others, for there is very little learning in success.
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It's through curiosity and looking at opportunities in new ways that we've always mapped our path at Dell. There's always an opportunity to make a difference.
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It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.
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Whether you've found your calling, or if you're still searching, passion should be the fire that drives your life's work.
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People ask me all the time, 'How can I become a successful entrepreneur?' And I have to be honest: It's one of my least favorite questions, because if you're waiting for someone else's advice to become an entrepreneur, chances are you're not one.
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We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.
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From the time I was 7, when I purchased my first calculator, I was fascinated by the idea of a machine that could compute things.
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Don't spend so much time trying to choose the perfect opportunity, that you miss the right opportunity.
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