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If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?
Michael Dell
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Michael Dell
Age: 59
Born: 1965
Born: February 23
Businessman
Computer Scientist
Entrepreneur
Financier
Houston
Texas
Michael Saul Dell
Improve
Customers
Satisfaction
Market
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Company
Ford
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Customer
More quotes by Michael Dell
You just have to change. To be successful, what you have to do is have an acceptance of risk and you have to be pretty explicit about that, because if you don’t accept risk, you don’t get any innovation. And that means part of risk is you have to accept failure because not everything works.
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One of the things was to create a kind of amnesty environment.
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The speed of the Internet provides a fundamentally different perspective on how business relationships occur ... The approach relies on collaboration, not on competition ... on sharing information, and understanding what we as businesses do best.
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From the time I was 7, when I purchased my first calculator, I was fascinated by the idea of a machine that could compute things.
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I'm a big believer in online communities and in user-generated content.
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Anything that can be measured can be improved
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If you don't have jobs, it's hard to have other things like health and education.
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By questioning all the aspects of our business, we continuously inject improvement and innovation into our culture.
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The idea of being all things to all people is a thing of the past.
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Whether you've found your calling, or if you're still searching, passion should be the fire that drives your life's work.
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We were always focused on our profit and loss statement. But cash flow was not a regularly discussed topic. It was as if we were driving along, watching only the speedometer, when in fact we were running out of gas.
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There are a lot of things that go into creating success. I don't like to do just the things I like to do. I like to do things that cause the company to succeed. I don't spend a lot of time doing my favorite activities.
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Recognize that there will be failures, and acknowledge that there will be obstacles. But you will learn from your mistakes and the mistakes of others, for there is very little learning in success.
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I believe that you have to understand the economics of a business before you have a strategy, and you have to understand your strategy before you have a structure. If you get these in the wrong order, you will probably fail.
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It's through curiosity and looking at opportunities in new ways that we've always mapped our path at Dell. There's always an opportunity to make a difference.
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I'm pretty active anyway, but I'm also competitive.I used my Fitbit as an example of the innate power of data to turn information into insights and actions.
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There is no better catalyst to success than curiosity.
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Collaboration equals innovation.
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It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.
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People ask me all the time, 'How can I become a successful entrepreneur?' And I have to be honest: It's one of my least favorite questions, because if you're waiting for someone else's advice to become an entrepreneur, chances are you're not one.
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