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Empowering people turns Wal-Mart's culture into a competitive advantage.

Michael Bergdahl

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Michael Bergdahl
Mart
Competitive
Empowering
Advantage
Turns
Culture
People

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At Wal-Mart, if you couldn't explain an idea or a concept in simple terms on one page of paper Sam Walton considered the new idea too complicated to implement.
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Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.
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Wal-Mart hires average people but squeezes above average performance and results out of them.
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Differentiate your products, provide great service and don't even think about trying to compete with Wal-Mart on Price.
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When you compete with Wal-Mart, even if you think you've found a niche don't ever become complacent.
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Wal-Mart's success strategies and tactics are easy to understand yet hard to duplicate.
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The key to Operations at Wal-Mart is their ability to maintain the highest standards while at the same time getting things done with lockstep execution.
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