Not everything needs changing. Some things need protecting. And that can be just as important, challenging and rewarding as changing the world.

We want to have a diverse workforce that mirrors our customer base. Diversity of thought, we believe, is crucial to business success. We also are a tech company. And when we look at the skills that we need going forward, software engineers, electrical engineers, strong technology backgrounds, that's key for success as well.

What I always say is, 'Do every job you're in like you're going to do it for the rest of your life, and demonstrate that ownership of it.'