I've certainly long described myself as an activist. But an agitator? Well, yes, that too, I think.

I have found a beautiful summary of the way I work with organisations, and the values I seek to amplify.

John Shook's experience shows just how important problemsolving is at Toyota - it comes before any other job skill for the graduate intake. When I joined Toyota in Toyota City (where for a time I was the only American) in late 1983, every newly hired college graduate employee began learning his job by being coached [...]