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They have most likely said it because they have an unmet need.

Marshall B. Rosenberg

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Marshall B. Rosenberg
Likely
Communication
Need
Needs
Unmet

More quotes by Marshall B. Rosenberg

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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.
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NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.
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NO is always a YES to something else.
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Judgments of others contribute to self-fulfilling prophecies.
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When we listen for their feelings and needs, we no longer see people as monsters.
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NVC requires us to be continually conscious of the beauty within ourselves and other people.
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The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
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All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).
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With empathy we don't direct, we follow. Don't just do something, be there.
Marshall B. Rosenberg
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Blaming and punishing others are superficial expressions of anger.
Marshall B. Rosenberg
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Criticism, analysis, and insults are tragic expressions of unmet needs.
Marshall B. Rosenberg
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In our culture, most of us have been trained to ignore our own wants and to discount our needs.
Marshall B. Rosenberg
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We want people to change because they see better ways of meeting their needs at less cost, not because of fear that we're going to punish them, or 'guilt' them if they don't. This applies to ourselves as well.
Marshall B. Rosenberg
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If you are a jackal, you will try to reassure. Jackals try to fix people in pain. They can't stand pain, but make matters worse by trying to get rid of it. Put on giraffe ears. Try to hear what they are feeling and needing.
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A respectful understanding of another's experience.
Marshall B. Rosenberg
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Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.
Marshall B. Rosenberg
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We are this divine energy. It's not something we have to attain. We just have to realize it, to be present to it.
Marshall B. Rosenberg
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Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.
Marshall B. Rosenberg
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Punishment also includes judgmental labeling and the withholding of privileges.
Marshall B. Rosenberg
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What bores the listener bores the speaker too.
Marshall B. Rosenberg