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In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.
Marshall B. Rosenberg
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Marshall B. Rosenberg
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It's never what people do that makes us angry it's what we tell ourselves about what they did.
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Anger can be a wonderful wake up call to help you understand what you need and what you value.
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I find that my cultural conditioning leads me to focus attention on places where I am unlikely to get what I want. I developed NVC as a way to train my attention-to shine the light of consciousness-on places that have the potential to yield what I am seeking.
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Blaming and punishing others are superficial expressions of anger.
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Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
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When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.
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A respectful understanding of another's experience.
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