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In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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Intellectual understanding blocks empathy.
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I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.
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Violence comes from the belief that other people cause our pain and therefore deserve punishment.
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When we are angry, killing people is too superficial.
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How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.
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Empathizing with someone's 'no' protects us from taking it personally.
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All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).
Marshall B. Rosenberg
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Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.
Marshall B. Rosenberg
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Our goal is to create a quality of empathic connection that allows everyone's needs to be met.
Marshall B. Rosenberg
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Focusing on the unmet need (not the judgment) is more likely to get the need met.
Marshall B. Rosenberg
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Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word 'no' without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.
Marshall B. Rosenberg
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In our culture, most of us have been trained to ignore our own wants and to discount our needs.
Marshall B. Rosenberg
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You're going to lose it when you follow the world feel with the words because I think. Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word think with the word you. I predict you won't only not get heard, but I predict a defensive aggressive reaction.
Marshall B. Rosenberg
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When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.
Marshall B. Rosenberg
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You'll find people less threatening if you hear what they're needing rather than what they're thinking about you.
Marshall B. Rosenberg
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A need is life seeking expression within us.
Marshall B. Rosenberg
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Remember that whatever anyone does, it is an effort to meet a need.
Marshall B. Rosenberg
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If people just asked: Here are the needs of both sides, here are the resources. What can be done to meet these needs? the conflict would be easy to resolve.
Marshall B. Rosenberg
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NO is always a YES to something else.
Marshall B. Rosenberg
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I try never to hear what another person thinks of me. I enjoy life a lot more when I spend as little time as possible hearing or thinking about what other people think about me. I go to the needs behind the thoughts. Then I'm in a different world.
Marshall B. Rosenberg