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Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.
Marshall B. Rosenberg
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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg
Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.
Marshall B. Rosenberg
We need empathy to give empathy. When we sense ourselves being defensive or unable to empathize, we need to (a) stop, breathe, give ourselves empathy, (b) scream nonviolently, or (c) take time out.
Marshall B. Rosenberg
Use anger as a wake-up call to unmet needs.
Marshall B. Rosenberg
Remember that whatever anyone does, it is an effort to meet a need.
Marshall B. Rosenberg
NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.
Marshall B. Rosenberg
Also, think about your intentionality - are you getting lost in the method? or coming from the intentionality, the purpose? You don't want to do the mechanics without the consciousness.
Marshall B. Rosenberg
Focusing on the unmet need (not the judgment) is more likely to get the need met.
Marshall B. Rosenberg
Clinical training in psychoanalysis has a deficit. It teaches how to sit and think about what a person is saying and how to interpret it intellectually, but not how to be fully present to this person.
Marshall B. Rosenberg
What others do may be the stimulus of our feelings, but never the cause.
Marshall B. Rosenberg
We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.
Marshall B. Rosenberg
With empathy we don't direct, we follow. Don't just do something, be there.
Marshall B. Rosenberg
We need empathy to give empathy.
Marshall B. Rosenberg
NVC is founded on language and communication skills that strengthen our ability to remain human, even under trying conditions.
Marshall B. Rosenberg
Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. Rosenberg
If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
Marshall B. Rosenberg
Empathy gives you the ability to enjoy another person's pain.
Marshall B. Rosenberg
To be able to hear our own feelings and needs and to empathize with them can free us from depression.
Marshall B. Rosenberg
We want to take action out of the desire to contribute to life rather than out of fear, guilt, shame, or obligation.
Marshall B. Rosenberg
If people just asked: Here are the needs of both sides, here are the resources. What can be done to meet these needs? the conflict would be easy to resolve.
Marshall B. Rosenberg
When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.
Marshall B. Rosenberg