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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.

Marshall B. Rosenberg

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Marshall B. Rosenberg
People
Communicate
Otherwise
Distance
Communication
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Ways
Trained
Create
Criticize
Way
Insult

More quotes by Marshall B. Rosenberg

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Enemy images are the main reason conflicts don't get resolved.
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Blaming and punishing others are superficial expressions of anger.
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If people just asked: Here are the needs of both sides, here are the resources. What can be done to meet these needs? the conflict would be easy to resolve.
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If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
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There are the two main reasons we don't get our needs met. First, we don't know how to express our needs to begin with and second if we do, we forget to put a clear request after it, or we use vague words like appreciate, listen, recognize, know, be real, and stuff like that.
Marshall B. Rosenberg
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Punishment also includes judgmental labeling and the withholding of privileges.
Marshall B. Rosenberg
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Empathizing with someone's 'no' protects us from taking it personally.
Marshall B. Rosenberg
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Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.
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Punishment is the root of violence on our planet.
Marshall B. Rosenberg
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Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word 'no' without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.
Marshall B. Rosenberg
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Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.
Marshall B. Rosenberg
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When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.
Marshall B. Rosenberg
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With empathy we don't direct, we follow. Don't just do something, be there.
Marshall B. Rosenberg
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NVC is a reminder to focus our attention where we are most likely to get our needs met.
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Upset? Ask yourself what this person does that is a trigger for judging them?
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We're not taught to think in terms of needs. We don't make nice dead people when we're in touch with needs. Domination structures cannot maintain themselves when citizens are educated to be alive.
Marshall B. Rosenberg
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Expressing our vulnerability can help resolve conflicts.
Marshall B. Rosenberg
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Getting in touch with unmet needs is important to the healing process.
Marshall B. Rosenberg
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We need empathy to give empathy.
Marshall B. Rosenberg
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Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.
Marshall B. Rosenberg