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When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

Marshall B. Rosenberg

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Marshall B. Rosenberg
Diagnosis
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Defensiveness
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More quotes by Marshall B. Rosenberg

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They have most likely said it because they have an unmet need.
Marshall B. Rosenberg
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NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.
Marshall B. Rosenberg
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I try never to hear what another person thinks of me. I enjoy life a lot more when I spend as little time as possible hearing or thinking about what other people think about me. I go to the needs behind the thoughts. Then I'm in a different world.
Marshall B. Rosenberg
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Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.
Marshall B. Rosenberg
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It may be most difficult to empathize with those we are closest to.
Marshall B. Rosenberg
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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.
Marshall B. Rosenberg
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If the other persons behavior is not in harmony with my own needs, the more I empathize with them and their needs, the more likely I am to get me own needs met.
Marshall B. Rosenberg
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Expressing our vulnerability can help resolve conflicts.
Marshall B. Rosenberg
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How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.
Marshall B. Rosenberg
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The number one reason that we don't get our needs met, we don't express them. We express judgments. If we do express needs, the number two reasons we don't our needs met, we don't make clear requests.
Marshall B. Rosenberg
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Our survival as a species depends on our ability to recognize that our well-being and the well-being of others are in fact one and the same.
Marshall B. Rosenberg
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As soon as you say, are you feeling X because I ... Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.
Marshall B. Rosenberg
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NVC helps us connect with each other and ourselves in a way that allows our natural compassion to flourish.
Marshall B. Rosenberg
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Intellectual understanding blocks empathy.
Marshall B. Rosenberg
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Never hear what a jackal-speaking person thinks, especially what they think about you.
Marshall B. Rosenberg
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Staying with empathy we allow speakers to touch deeper levels of themselves.
Marshall B. Rosenberg
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With empathy we don't direct, we follow. Don't just do something, be there.
Marshall B. Rosenberg
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The first step in healing is to put the focus on what's alive now, not what happened in the past.
Marshall B. Rosenberg
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Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.
Marshall B. Rosenberg
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NVC requires us to be continually conscious of the beauty within ourselves and other people.
Marshall B. Rosenberg