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When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

Marshall B. Rosenberg

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Marshall B. Rosenberg
People
Provokes
Diagnosis
Provoking
Attack
Communication
Compassion
Hear
Diagnoses
Needs
Defensiveness

More quotes by Marshall B. Rosenberg

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Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.
Marshall B. Rosenberg
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The most dangerous of all behaviors may consist of doing things 'because we're supposed to.
Marshall B. Rosenberg
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You're going to lose it when you follow the world feel with the words because I think. Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word think with the word you. I predict you won't only not get heard, but I predict a defensive aggressive reaction.
Marshall B. Rosenberg
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It's harder to empathize with those who appear to possess more power, status, or resources.
Marshall B. Rosenberg
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Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison) 2. Denial of Responsibility 3. Demand 4. 'Deserve' oriented language.
Marshall B. Rosenberg
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Teacher, school administrators and parents will come away from Life-Enriching Education with skills in language, communication, and ways of structuring the learning environment that support the development of autonomy and interdependence in the classroom.
Marshall B. Rosenberg
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When we are in contact with our feelings and needs, we humans no longer make good slaves and underlings.
Marshall B. Rosenberg
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Life-Enriching Education: an education that prepares children to learn throughout their lives, relate well to others, and themselves, be creative, flexible, and venturesome, and have empathy not only for their immediate kin but for all of humankind.
Marshall B. Rosenberg
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When we are angry, killing people is too superficial.
Marshall B. Rosenberg
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If we want to make meetings productive, we need to keep track of those whose requests are on the table.
Marshall B. Rosenberg
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When you need empathy, you cannot give empathy.
Marshall B. Rosenberg
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Understanding the other persons' needs does not mean you have to give up on your own needs.
Marshall B. Rosenberg
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In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.
Marshall B. Rosenberg
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As radical as it may seem, it is possible to do things only out of play. I believe that to the degree that we engage moment by moment in the playfulness of enriching life- motivated solely by the desire for its enrichment- to that degree are we being compassionate with ourselves.
Marshall B. Rosenberg
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To be able to hear our own feelings and needs and to empathize with them can free us from depression.
Marshall B. Rosenberg
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Upset? Ask yourself what this person does that is a trigger for judging them?
Marshall B. Rosenberg
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Never hear what a jackal-speaking person thinks, especially what they think about you.
Marshall B. Rosenberg
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The number one rule of our training is empathy before education.
Marshall B. Rosenberg
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Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. Rosenberg
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Remember that whatever anyone does, it is an effort to meet a need.
Marshall B. Rosenberg