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When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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You're going to lose it when you follow the world feel with the words because I think. Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word think with the word you. I predict you won't only not get heard, but I predict a defensive aggressive reaction.
Marshall B. Rosenberg
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It may be most difficult to empathize with those we are closest to.
Marshall B. Rosenberg
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They have most likely said it because they have an unmet need.
Marshall B. Rosenberg
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We recognize that real educational reform is essential if today's and tomorrow's children are to live in a more peaceful, just, and sustainable world.
Marshall B. Rosenberg
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It's never what people do that makes us angry it's what we tell ourselves about what they did.
Marshall B. Rosenberg
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As radical as it may seem, it is possible to do things only out of play. I believe that to the degree that we engage moment by moment in the playfulness of enriching life- motivated solely by the desire for its enrichment- to that degree are we being compassionate with ourselves.
Marshall B. Rosenberg
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Instead of playing the game Making Life Wonderful, we often play the game called Who's Right. Do you know that game? It's a game where everybody loses.
Marshall B. Rosenberg
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I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.
Marshall B. Rosenberg
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Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison) 2. Denial of Responsibility 3. Demand 4. 'Deserve' oriented language.
Marshall B. Rosenberg
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Expressing our vulnerability can help resolve conflicts.
Marshall B. Rosenberg
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Our survival as a species depends on our ability to recognize that our well-being and the well-being of others are in fact one and the same.
Marshall B. Rosenberg
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I don't think you can have an authentic connection when one person is diagnosing the other.
Marshall B. Rosenberg
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The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.
Marshall B. Rosenberg
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To practice NVC, it's critical for me to be able to slow down, take my time, to come from an energy I choose, the one I believe that we were meant to come from, not the one I was programmed into.
Marshall B. Rosenberg
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NVC is a reminder to focus our attention where we are most likely to get our needs met.
Marshall B. Rosenberg
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Never hear what a jackal-speaking person thinks, especially what they think about you.
Marshall B. Rosenberg
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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.
Marshall B. Rosenberg
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All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
Marshall B. Rosenberg
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Staying with empathy we allow speakers to touch deeper levels of themselves.
Marshall B. Rosenberg
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Life-Enriching Education: an education that prepares children to learn throughout their lives, relate well to others, and themselves, be creative, flexible, and venturesome, and have empathy not only for their immediate kin but for all of humankind.
Marshall B. Rosenberg