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Empathizing with someone's 'no' protects us from taking it personally.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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Empathy

More quotes by Marshall B. Rosenberg

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Not getting our needs fulfilled is painful - but it's a sweet pain, not suffering, which is what comes from life-alienated thinking and interpretation.
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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.
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Children need far more than basic skills in reading, writing, and math, as important as those might be. Children also need to learn how to think for themselves, how to find meaning in what they learn, and how to work and live together.
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Empathy: Emptying our mind and listening with our whole being
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By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.
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As long as I think I 'should' do it, I'll resist it, even if I want very much to do it.
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Intellectual understanding blocks empathy.
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Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison) 2. Denial of Responsibility 3. Demand 4. 'Deserve' oriented language.
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Any time you throw pain at a Jackal without a clear present request, within a millisecond he'll jump in.
Marshall B. Rosenberg
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Staying with empathy we allow speakers to touch deeper levels of themselves.
Marshall B. Rosenberg
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Getting in touch with unmet needs is important to the healing process.
Marshall B. Rosenberg
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When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.
Marshall B. Rosenberg
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When we listen for feelings and needs - we can see that people who seem like monsters are simply human beings whose language and behavior sometimes keep us from seeing their humanness.
Marshall B. Rosenberg
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We're not taught to think in terms of needs. We don't make nice dead people when we're in touch with needs. Domination structures cannot maintain themselves when citizens are educated to be alive.
Marshall B. Rosenberg
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Punishment is the root of violence on our planet.
Marshall B. Rosenberg
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NO is always a YES to something else.
Marshall B. Rosenberg
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Expressing our vulnerability can help resolve conflicts.
Marshall B. Rosenberg
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The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Marshall B. Rosenberg
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The only time a message (label) can scare us is if we think there is such a thing, and that such a thing is a disgrace.
Marshall B. Rosenberg
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Never hear what a jackal-speaking person thinks, especially what they think about you.
Marshall B. Rosenberg