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The number one rule of our training is empathy before education.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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With empathy, I'm fully with them, not full of them — that's sympathy.
Marshall B. Rosenberg
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You're going to lose it when you follow the world feel with the words because I think. Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word think with the word you. I predict you won't only not get heard, but I predict a defensive aggressive reaction.
Marshall B. Rosenberg
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Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. Rosenberg
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It's never what people do that makes us angry it's what we tell ourselves about what they did.
Marshall B. Rosenberg
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We need empathy to give empathy.
Marshall B. Rosenberg
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Don't hate the circumstance, you may miss the blessing
Marshall B. Rosenberg
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Two things distinguish nonviolent actions from violent actions. First, you don't see an enemy and second, your intention is not to make the other side suffer.
Marshall B. Rosenberg
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When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.
Marshall B. Rosenberg
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Classifying and judging people promotes violence.
Marshall B. Rosenberg
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We can never make anyone do anything against their will without enormous consequences.
Marshall B. Rosenberg
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You'll find people less threatening if you hear what they're needing rather than what they're thinking about you.
Marshall B. Rosenberg
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To be able to hear our own feelings and needs and to empathize with them can free us from depression.
Marshall B. Rosenberg
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NVC is a reminder to focus our attention where we are most likely to get our needs met.
Marshall B. Rosenberg
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Instead of playing the game Making Life Wonderful, we often play the game called Who's Right. Do you know that game? It's a game where everybody loses.
Marshall B. Rosenberg
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What others do may be the stimulus of our feelings, but never the cause.
Marshall B. Rosenberg
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Empathizing with someone's 'no' protects us from taking it personally.
Marshall B. Rosenberg
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Compliments and praise, for their part, are tragic expressions of fulfilled needs
Marshall B. Rosenberg
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Use anger as a wake-up call to unmet needs.
Marshall B. Rosenberg
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We need empathy to give empathy. When we sense ourselves being defensive or unable to empathize, we need to (a) stop, breathe, give ourselves empathy, (b) scream nonviolently, or (c) take time out.
Marshall B. Rosenberg
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By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.
Marshall B. Rosenberg