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The number one rule of our training is empathy before education.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
Marshall B. Rosenberg
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Expressing our vulnerability can help resolve conflicts.
Marshall B. Rosenberg
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We give empathy to others for our own benefit.
Marshall B. Rosenberg
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Understanding the other persons' needs does not mean you have to give up on your own needs.
Marshall B. Rosenberg
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Empathy: Emptying our mind and listening with our whole being
Marshall B. Rosenberg
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Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. Rosenberg
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You're going to lose it when you follow the world feel with the words because I think. Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word think with the word you. I predict you won't only not get heard, but I predict a defensive aggressive reaction.
Marshall B. Rosenberg
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How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.
Marshall B. Rosenberg
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Enemy images are the main reason conflicts don't get resolved.
Marshall B. Rosenberg
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By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.
Marshall B. Rosenberg
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When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.
Marshall B. Rosenberg
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If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
Marshall B. Rosenberg
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Blaming and punishing others are superficial expressions of anger.
Marshall B. Rosenberg
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Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.
Marshall B. Rosenberg
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Upset? Ask yourself what this person does that is a trigger for judging them?
Marshall B. Rosenberg
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Miracles can happen when we can keep our consciousness away from analyzing and classifying one another.
Marshall B. Rosenberg
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Clinical training in psychoanalysis has a deficit. It teaches how to sit and think about what a person is saying and how to interpret it intellectually, but not how to be fully present to this person.
Marshall B. Rosenberg
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Our survival as a species depends on our ability to recognize that our well-being and the well-being of others are in fact one and the same.
Marshall B. Rosenberg
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Fear of corporal punishment obscures children's awareness of the compassion underlying the parent's demands.
Marshall B. Rosenberg
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As soon as you say, are you feeling X because I ... Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.
Marshall B. Rosenberg