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It's never what people do that makes us angry it's what we tell ourselves about what they did.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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When we are angry, killing people is too superficial.
Marshall B. Rosenberg
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If you are a jackal, you will try to reassure. Jackals try to fix people in pain. They can't stand pain, but make matters worse by trying to get rid of it. Put on giraffe ears. Try to hear what they are feeling and needing.
Marshall B. Rosenberg
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Children need far more than basic skills in reading, writing, and math, as important as those might be. Children also need to learn how to think for themselves, how to find meaning in what they learn, and how to work and live together.
Marshall B. Rosenberg
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If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
Marshall B. Rosenberg
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Understanding the other persons' needs does not mean you have to give up on your own needs.
Marshall B. Rosenberg
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By maintaining our attention on what's going on within others, we offer them a chance to fully explore and express their interior selves. We would stem this flow if we were to shift attention too quickly either to their request or to our own desire to express ourselves.
Marshall B. Rosenberg
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People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.
Marshall B. Rosenberg
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We give empathy to others for our own benefit.
Marshall B. Rosenberg
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People heal from their pain when they have an authentic connection with another human being.
Marshall B. Rosenberg
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Teacher, school administrators and parents will come away from Life-Enriching Education with skills in language, communication, and ways of structuring the learning environment that support the development of autonomy and interdependence in the classroom.
Marshall B. Rosenberg
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It's harder to empathize with those who appear to possess more power, status, or resources.
Marshall B. Rosenberg
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All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).
Marshall B. Rosenberg
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Never hear what a jackal-speaking person thinks, especially what they think about you.
Marshall B. Rosenberg
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We are responsible for what we hear other people say and for how we act.
Marshall B. Rosenberg
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Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.
Marshall B. Rosenberg
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In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.
Marshall B. Rosenberg
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Judgments of others contribute to self-fulfilling prophecies.
Marshall B. Rosenberg
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Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.
Marshall B. Rosenberg
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The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.
Marshall B. Rosenberg
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I try never to hear what another person thinks of me. I enjoy life a lot more when I spend as little time as possible hearing or thinking about what other people think about me. I go to the needs behind the thoughts. Then I'm in a different world.
Marshall B. Rosenberg