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It's never what people do that makes us angry it's what we tell ourselves about what they did.

Marshall B. Rosenberg

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Marshall B. Rosenberg
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More quotes by Marshall B. Rosenberg

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Plans to exact retribution are never going to make us safer.
Marshall B. Rosenberg
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Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. Rosenberg
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With empathy we don't direct, we follow. Don't just do something, be there.
Marshall B. Rosenberg
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With every choice you make, be conscious of what need it serves.
Marshall B. Rosenberg
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There are the two main reasons we don't get our needs met. First, we don't know how to express our needs to begin with and second if we do, we forget to put a clear request after it, or we use vague words like appreciate, listen, recognize, know, be real, and stuff like that.
Marshall B. Rosenberg
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To be able to hear our own feelings and needs and to empathize with them can free us from depression.
Marshall B. Rosenberg
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In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.
Marshall B. Rosenberg
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Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.
Marshall B. Rosenberg
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All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).
Marshall B. Rosenberg
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Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.
Marshall B. Rosenberg
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Anger can be a wonderful wake up call to help you understand what you need and what you value.
Marshall B. Rosenberg
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The most dangerous of all behaviors may consist of doing things 'because we're supposed to.
Marshall B. Rosenberg
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I never have to worry about another person's response, only how I react to what they say.
Marshall B. Rosenberg
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Our goal is to create a quality of empathic connection that allows everyone's needs to be met.
Marshall B. Rosenberg
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Also, think about your intentionality - are you getting lost in the method? or coming from the intentionality, the purpose? You don't want to do the mechanics without the consciousness.
Marshall B. Rosenberg
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People heal from their pain when they have an authentic connection with another human being.
Marshall B. Rosenberg
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In our culture, most of us have been trained to ignore our own wants and to discount our needs.
Marshall B. Rosenberg
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Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.
Marshall B. Rosenberg
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When you need empathy, you cannot give empathy.
Marshall B. Rosenberg
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The number one rule of our training is empathy before education.
Marshall B. Rosenberg