Words cause pain, they evoke anger, they make us hate, they lead us to war. But they also make us laugh, bring us joy, and satisfying our emotional hungers.

Generally speaking, followers will not commit themselves for very long to a leader who is not also a pragmatist. As most of us have discovered, dreams are only powerful when we believe they can come true. Pipe dreams belong in the realm of fantasy leaders' dreams belong in the realm of possibility.

leaders seem to have a high tolerance for ambiguity. Recognizing that the brain does not work in a completely linear fashion, leaders demonstrate a comfort with the chaos of exploding ideas, many of them seemingly unrelated to the stimulus that caused them.