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There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.
Margaret J. Wheatley
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Margaret J. Wheatley
Age: 83
Born: 1941
Born: January 1
Business Theorist
Writer
Good
Process
Attentive
People
Others
Reciprocal
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First
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More quotes by Margaret J. Wheatley
Passion mutates into procedures, into rules and roles. Instead of purpose, we focus on policies. Instead of being free to create, we impose constraints that squeeze the life out of us.
Margaret J. Wheatley
I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.
Margaret J. Wheatley
Surrendering to life offers some wonderful realizations. We learn we're capable of being in this dance, of working with whatever happens. We learn to trust ourselves and then others and, gradually, we learn that life itself can be trusted.
Margaret J. Wheatley
For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time.
Margaret J. Wheatley
Who you are depends on who you meet.
Margaret J. Wheatley
This is a world of process, not a world of things.
Margaret J. Wheatley
Organizations are now confronted with two sources of change: the traditional type that is initiated and managed and external changes over which no one has control.
Margaret J. Wheatley
In this present culture, we need to find the means to work and live together with less aggression if we are to resolve the serious problems that afflict and impede us.
Margaret J. Wheatley
Self-production: the characteristic of living systems to continuously renew themselves and to regulate this process in such a way that the integrity of their structure is maintained. It is a natural process which supports the quest for structure, process renewal and integrity.
Margaret J. Wheatley
In this new world, you and I make it up as we go along, not because we lack expertise or planning skills, but because that is the nature of reality. Reality changes shape and meaning because of our activity. And it is constantly new. We are required to be there, as active participants. It can't happen without us and nobody can do it for us.
Margaret J. Wheatley
We each create our world by what we choose to notice, creating a world of distinction that makes sense to us. We then 'see' the world through the self we have created.
Margaret J. Wheatley
We could focus our efforts on discovering solutions that work uniquely for us.
Margaret J. Wheatley
Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.
Margaret J. Wheatley
Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.
Margaret J. Wheatley
A world based on machine images is a world filled with boundaries. In a machine, every piece knows its place.
Margaret J. Wheatley
Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.
Margaret J. Wheatley
For me, this is a familiar image - people in the organization ready and willing to do good work, wanting to contribute their ideas, ready to take responsibility, and leaders holding them back, insisting that they wait for decisions or instructions
Margaret J. Wheatley
For eons, humans have struggled to find less destructive ways of living together.
Margaret J. Wheatley
Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.
Margaret J. Wheatley
Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.
Margaret J. Wheatley