Quote

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

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Marcus Buckingham
Age: 58
Born: 1966
Born: January 11
Author
Motivational Speaker
Writer
Radlett
Hertfordshire
Marcus Wilfrid Buckingham
Hate
Complex
Stamping
Jobs
Customers
Standardized
Makes
Service
Variance
Love
Bits
Ceo
Enemy
Predictable
Quality
Customer
Less
Processes
Process
Complexes

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In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting.
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Getting after this terrible, avoidable waste of human potentiality is what gets me out of bed every morning.
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The corporate world is appallingly bad at capitalizing on the strengths of its people.
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Most of my work has been in corporations, studying how you build an organization that helps people to identify and work to their strengths.
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Don't waste time trying to put in what was left out. Try to draw out what was left in.
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If you want execution, hail only success. If you want creativity, hail risk, and remain neutral about success.
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When you feel as though you can't do something, the simple antidote is action: Begin doing it. Start the process, even if it's just a simple step, and don't stop at the beginning.
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As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.
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You will learn and grow the least in your areas of weakness.
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Many of us feel stress and get overwhelmed not because we're taking on too much, but because we're taking on too little of what really strengthens us.
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In most cases, no matter what it is, if you measure it and reward it, people will try to excel at it
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Sustained success means making the greatest possible impact over the longest period of time
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Always work hard. Intensity clarifies. It creates not only momentum, but also the pressure you need to feel either friction, or fulfillment.
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We dream of having a clean house - but who dreams of actually doing the cleaning? We don't have to dream about doing the work, because doing the work is always within our grasp the dream, in this sense, is to attain the goal without the work.
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Authenticity is your most precious commodity as a leader.
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The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.
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Freedom, individualism, authenticity and being yourself so long as you don't hurt another's physical person or property: Sustained success comes only when you take what's unique about you and figure out how to make it useful!
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Great managers know they don't have 10 salespeople working for them. They know they have 10 individuals working for them . A great manager is brilliant at spotting the unique differences that separate each person and then capitalizing on them.
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We're all filled with naturally recurring patterns that make us unique - they're called talents. And our charge is to bloody well use them.
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Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
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