Quote

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

Change background

T
T
T

Change font

TAGS & TOPICS

Marcus Buckingham
Age: 58
Born: 1966
Born: January 11
Author
Motivational Speaker
Writer
Radlett
Hertfordshire
Marcus Wilfrid Buckingham
Bits
Ceo
Love
Enemy
Predictable
Quality
Customer
Less
Processes
Process
Complexes
Hate
Complex
Stamping
Customers
Standardized
Jobs
Service
Variance
Makes

More quotes by Marcus Buckingham

Image
We dream of having a clean house - but who dreams of actually doing the cleaning? We don't have to dream about doing the work, because doing the work is always within our grasp the dream, in this sense, is to attain the goal without the work.
Marcus Buckingham
Image
You will learn and grow the least in your areas of weakness.
Marcus Buckingham
Image
Obviously, you have to know what you need now and what you will soon need, then hire or promote from within to meet those needs.
Marcus Buckingham
Image
In most cases, no matter what it is, if you measure it and reward it, people will try to excel at it
Marcus Buckingham
Image
People should be hired as is and their managers then help them to develop their individual strengths while completing tasks for which they have the greatest aptitude and in which they have the greatest interest.
Marcus Buckingham
Image
Emphasize your strengths on your resume, in your cover letters and in your interviews. It may sound obvious, but you'd be surprised how many people simply list everything they've ever done. Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
Marcus Buckingham
Image
Many of us feel stress and get overwhelmed not because we're taking on too much, but because we're taking on too little of what really strengthens us.
Marcus Buckingham
Image
American culture is CEO obsessed. We celebrate the hard-charging heroes and mythologize the iconoclastic visionaries. Those people are important.
Marcus Buckingham
Image
In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting.
Marcus Buckingham
Image
Passion isn't something that lives way up in the sky, in abstract dreams and hopes. It lives at ground level, in the specific details of what you're actually doing every day.
Marcus Buckingham
Image
Sustained success means making the greatest possible impact over the longest period of time
Marcus Buckingham
Image
Always work hard. Intensity clarifies. It creates not only momentum, but also the pressure you need to feel either friction, or fulfillment.
Marcus Buckingham
Image
Every time you make a rule you take away a choice, and choice, with all of its illuminating repercussions, is the fuel for learning.
Marcus Buckingham
Image
You will excel only by maximizing your strengths, never by fixing your weaknesses.
Marcus Buckingham
Image
As with all catalysts, the manager's function is to speed up the reaction between two substances, thus creating the desired end product. Specifically, the manager creates performance in each employee by speeding up the reaction between the employee's talent and the company's goals, and between the employee's talent and the customer's needs.
Marcus Buckingham
Image
Google and Facebook, each in their own way, have revolutionized the delivery of advertising based on search and social networking, creating a sort of anti-Spam: targeted, relevant ads that a consumer might actually welcome rather than spurn.
Marcus Buckingham
Image
It's odd that I'm a big name in America and not known in Britain.
Marcus Buckingham
Image
Innovation and best practices can be sown throughout an organization - but only when they fall on fertile ground.
Marcus Buckingham
Image
Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
Marcus Buckingham
Image
Too many of the organizations I have observed resemble a farm in Kansas. They have lots of fences and silos as well as a storm cellar.
Marcus Buckingham