Quote

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

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Marcus Buckingham
Age: 58
Born: 1966
Born: January 11
Author
Motivational Speaker
Writer
Radlett
Hertfordshire
Marcus Wilfrid Buckingham
Jobs
Customers
Standardized
Makes
Service
Variance
Love
Bits
Ceo
Enemy
Predictable
Quality
Customer
Less
Processes
Process
Complexes
Hate
Complex
Stamping

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The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.
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Emphasize your strengths on your resume, in your cover letters and in your interviews. It may sound obvious, but you'd be surprised how many people simply list everything they've ever done. Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
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Too many of the organizations I have observed resemble a farm in Kansas. They have lots of fences and silos as well as a storm cellar.
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I need to reach out to people who work for small to mid-sized companies, and help them identify and apply their strengths at work.
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No idea will work if people don't trust your intentions toward them.
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You will learn and grow the least in your areas of weakness.
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Too many companies waste time trying to eliminate their employees' weaknesses when, in fact, they should concentrate on developing their strengths.
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Obviously, you have to know what you need now and what you will soon need, then hire or promote from within to meet those needs.
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If you want execution, hail only success. If you want creativity, hail risk, and remain neutral about success.
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What do we know to be important but are unable to measure?
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There's something unique and different that makes a leader, and it's not about creativity or courage or integrity.... A leader's job is to rally people toward a better future.
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Every time you make a rule you take away a choice, and choice, with all of its illuminating repercussions, is the fuel for learning.
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CEOs the world over are fond of pointing to their workforce and saying Our people are our greatest asset. And yet today, only two out of ten people think their assets are being well used at work.
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