Quote

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.

Marcus Buckingham

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Marcus Buckingham
Age: 58
Born: 1966
Born: January 11
Author
Motivational Speaker
Writer
Radlett
Hertfordshire
Marcus Wilfrid Buckingham
Hate
Complex
Stamping
Jobs
Customers
Standardized
Makes
Service
Variance
Love
Bits
Ceo
Enemy
Predictable
Quality
Customer
Less
Processes
Process
Complexes

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