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The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Marc Benioff

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Marc Benioff
Age: 60
Born: 1964
Born: September 25
Businessman
Businessperson
Chief Executive Officer
San Francisco County
California
Marc Russell Benioff
Time
Company
Brands
Networks
Possible
Phone
Discussing
Future
Phones
Rests
Social
Companies
Channel
Need
Customers
Engaging
Real
Communicate
Brand
Needs
Products
Join
Chat
Every
Conversation
Mail
Communicating

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The world is being re-shaped by the convergence of social, mobile, cloud, big data, community and other powerful forces. The combination of these technologies unlocks an incredible opportunity to connect everything together in a new way and is dramatically transforming the way we live and work.
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I love software and I love technology.
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You have chosen the wrong path if it's not fun. And you are probably not taking enough risk if it's not hard and rocky sometimes.
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I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.
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You need to have a beginner's mind to create bold innovation.
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Relationships with the media are really important. The media has a more important voice today than it has ever had. We don't advertise. We only have one marketing vehicle, which is editorial, and our ability to get our message out and communicate it effectively.
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Life grows relative to one’s investment in it.
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As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.
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In school all I wanted to do was build technology. That's what I loved.
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This is what our customers are asking for to take them to the next level and free them from the bondage of mainframe and client-server software.
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We believe in the art of war. We are trying to get our competition to attack us with angry, virulent energy, so we can transform that into larger market share.
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The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.
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Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.
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The cloud services companies of all sizes the cloud is for everyone. The cloud is a democracy.
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Nothing is going to make you happier in your life than giving
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Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.
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All this green stuff is great, it's great we don't have plastic bottles or plastic bags and all of that, but how about some great schools?
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You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.
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Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines.
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