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One of the things I think the police have to do is to stop behaving like armies.

Malcolm Gladwell

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Malcolm Gladwell
Age: 61
Born: 1963
Born: September 3
Journalist
Screenwriter
Sociologist
Writer
Malcolm Timothy Gladwell
Police
Army
Stop
Things
Think
Thinking
Like
Behaving
Armies

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People are experience-rich and theory-poor. I help people organize / make sense of their experiences.
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So the first task of a police force is not to fight crime and enforce the law. It is to establish legitimacy with the law-abiding citizenry and then fight crime and enforce the law.
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It's as if you were interested in fashion and your neighbor when you were growing up happened to be Giorgio Armani.
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For every romantic possiblity, no matter how robust, there exists at least one equal and opposite sentence, phrase, or word capable of extinguishing it.
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Occasions when you can change your mind should be cherished, because they mean you're smarter than you were before.
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What we do as a community, as a society, for each other, matters as much as what we do for ourselves. It sounds a little trite, but there's a powerful amount of truth in that, I think.
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The people at the top don't work just harder or even much harder than everyone else. They work much, much harder.
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Success has to do with deliberate practice. Practice must be focused, determined, and in an environment where there's feedback.
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Our acquaintances—not our friends—are our greatest source of new ideas and information. the internet lets us exploit the power of these kinds of distant connections with marvellous efficiency.
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