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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Form
Important
Hardware
Going
Delivery
Believe
Electronic
Marketplace
Services
Software
Traditional
More quotes by Lou Gerstner
In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
The thing I have learned at IBM is that culture is everything.
Lou Gerstner
The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
We built this company from the customer back, not from the company out.
Lou Gerstner
If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.
Lou Gerstner
Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
Lou Gerstner
Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
Lou Gerstner
For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner
A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
IBM needed - an enormous sense of urgency.
Lou Gerstner
Never confuse activity with results.
Lou Gerstner
You don't get points for predicting rain. You get points for building arks.
Lou Gerstner
I'm leery of legislative solutions to what is morality.
Lou Gerstner
I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner