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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Services
Software
Traditional
Form
Important
Hardware
Going
Delivery
Believe
Electronic
Marketplace
More quotes by Lou Gerstner
My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
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The last thing IBM needs right now is a vision.
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IBM needed - an enormous sense of urgency.
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Watch the turtle. He only moves forward by sticking his neck out.
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
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I have always believed you cannot run a successful enterprise from behind a desk.
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People don't do what you expect but what you inspect.
Lou Gerstner
The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
Everything starts with the customer.
Lou Gerstner
The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
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Never confuse activity with results.
Lou Gerstner
The thing I have learned at IBM is that culture is everything.
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In the end an organization is nothing more than the collective capacity of its people to create value.
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I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.
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For the first month, I listened, and I tried very hard not to draw conclusions
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I'm leery of legislative solutions to what is morality.
Lou Gerstner
A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.
Lou Gerstner