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People don't do what you expect but what you inspect.

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Inspect
Expect
People

More quotes by Lou Gerstner

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The last thing IBM needs right now is a vision.
Lou Gerstner
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Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
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I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
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Watch the turtle. He only moves forward by sticking his neck out.
Lou Gerstner
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You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
Lou Gerstner
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I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.
Lou Gerstner
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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner
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We built this company from the customer back, not from the company out.
Lou Gerstner
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
Lou Gerstner
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We do not need Departments of Commerce, Labor, and Education we need a single Department of Skills that will promote an integrated approach to global competitiveness.
Lou Gerstner
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For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner
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IBM needed - an enormous sense of urgency.
Lou Gerstner
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The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
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If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.
Lou Gerstner
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You don't get points for predicting rain. You get points for building arks.
Lou Gerstner
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In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
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The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
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I'm leery of legislative solutions to what is morality.
Lou Gerstner