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People don't do what you expect but what you inspect.

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
People
Inspect
Expect

More quotes by Lou Gerstner

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The thing I have learned at IBM is that culture is everything.
Lou Gerstner
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The last thing IBM needs right now is a vision.
Lou Gerstner
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Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
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I'm leery of legislative solutions to what is morality.
Lou Gerstner
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In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
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Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.
Lou Gerstner
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You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
Lou Gerstner
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
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For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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We built this company from the customer back, not from the company out.
Lou Gerstner
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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Everything starts with the customer.
Lou Gerstner
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If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.
Lou Gerstner
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The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
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IBM needed - an enormous sense of urgency.
Lou Gerstner
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The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
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Never confuse activity with results.
Lou Gerstner