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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Team
Helping
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More quotes by Lou Gerstner
I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
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In the end an organization is nothing more than the collective capacity of its people to create value.
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
Everything starts with the customer.
Lou Gerstner
Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.
Lou Gerstner
I have always believed you cannot run a successful enterprise from behind a desk.
Lou Gerstner
Never confuse activity with results.
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Customer complaints are the schoolbooks from which we learn.
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People don't do what you expect but what you inspect.
Lou Gerstner
Our military should be trained and structured around missions, not the elements of air, water, and land.
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We do not need Departments of Commerce, Labor, and Education we need a single Department of Skills that will promote an integrated approach to global competitiveness.
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I'm leery of legislative solutions to what is morality.
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We built this company from the customer back, not from the company out.
Lou Gerstner
The last thing IBM needs right now is a vision.
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
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The real mechanism for corporate governance is the active involvement of the owners.
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner