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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Team
Helping
Without
Done
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More quotes by Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
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People don't do what you expect but what you inspect.
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I have always believed you cannot run a successful enterprise from behind a desk.
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Never confuse activity with results.
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
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The thing I have learned at IBM is that culture is everything.
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In the end an organization is nothing more than the collective capacity of its people to create value.
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You don't get points for predicting rain. You get points for building arks.
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
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We built this company from the customer back, not from the company out.
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If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.
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The real mechanism for corporate governance is the active involvement of the owners.
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
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The last thing IBM needs right now is a vision.
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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
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I look for people who work to solve problems and help colleagues, I sack politicians.
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IBM needed - an enormous sense of urgency.
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Everything starts with the customer.
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