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Everything starts with the customer.

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Customer
Starts
Customers
Everything

More quotes by Lou Gerstner

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The thing I have learned at IBM is that culture is everything.
Lou Gerstner
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IBM needed - an enormous sense of urgency.
Lou Gerstner
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
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We built this company from the customer back, not from the company out.
Lou Gerstner
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If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. Successful enterprises are built from the ground up.
Lou Gerstner
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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
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I have always believed you cannot run a successful enterprise from behind a desk.
Lou Gerstner
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
Lou Gerstner
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I'm leery of legislative solutions to what is morality.
Lou Gerstner
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If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.
Lou Gerstner
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner
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In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
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We do not need Departments of Commerce, Labor, and Education we need a single Department of Skills that will promote an integrated approach to global competitiveness.
Lou Gerstner
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The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
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The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
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I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
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People don't do what you expect but what you inspect.
Lou Gerstner