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In the end an organization is nothing more than the collective capacity of its people to create value.

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Capacity
Value
Create
Values
Ends
Nothing
Collectives
People
Collective
Organization

More quotes by Lou Gerstner

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The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
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I look for people who work to solve problems and help colleagues, I sack politicians.
Lou Gerstner
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
Lou Gerstner
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
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I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.
Lou Gerstner
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IBM needed - an enormous sense of urgency.
Lou Gerstner
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Never confuse activity with results.
Lou Gerstner
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The thing I have learned at IBM is that culture is everything.
Lou Gerstner
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We built this company from the customer back, not from the company out.
Lou Gerstner
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The last thing IBM needs right now is a vision.
Lou Gerstner
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People don't do what you expect but what you inspect.
Lou Gerstner
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Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.
Lou Gerstner
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Everything starts with the customer.
Lou Gerstner
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
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The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
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For the first month, I listened, and I tried very hard not to draw conclusions
Lou Gerstner
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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Watch the turtle. He only moves forward by sticking his neck out.
Lou Gerstner