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For the first month, I listened, and I tried very hard not to draw conclusions

Lou Gerstner

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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Firsts
Listened
First
Month
Hard
Conclusion
Draw
Draws
Tried
Listening
Months
Conclusions

More quotes by Lou Gerstner

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You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
Lou Gerstner
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Our military should be trained and structured around missions, not the elements of air, water, and land.
Lou Gerstner
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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
Lou Gerstner
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
Lou Gerstner
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The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees.
Lou Gerstner
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Never confuse activity with results.
Lou Gerstner
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The thing I have learned at IBM is that culture is everything.
Lou Gerstner
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
Lou Gerstner
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
Lou Gerstner
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
Lou Gerstner
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We built this company from the customer back, not from the company out.
Lou Gerstner
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If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner
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The real mechanism for corporate governance is the active involvement of the owners.
Lou Gerstner
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IBM needed - an enormous sense of urgency.
Lou Gerstner
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Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.
Lou Gerstner
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Everything starts with the customer.
Lou Gerstner
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In the end an organization is nothing more than the collective capacity of its people to create value.
Lou Gerstner
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If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.
Lou Gerstner
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Watch the turtle. He only moves forward by sticking his neck out.
Lou Gerstner