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The last thing IBM needs right now is a vision.
Lou Gerstner
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Lou Gerstner
Age: 82
Born: 1942
Born: March 1
Business Executive
Businessperson
Mineola
New York
Lasts
Last
Right
Needs
Thing
Vision
More quotes by Lou Gerstner
IBM needed - an enormous sense of urgency.
Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.
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I'm leery of legislative solutions to what is morality.
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In the end an organization is nothing more than the collective capacity of its people to create value.
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People don't do what you expect but what you inspect.
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Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.
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The real mechanism for corporate governance is the active involvement of the owners.
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The thing I have learned at IBM is that culture is everything.
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What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace.
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A lot of people saved IBM. Yes, I was the leader of that team but I could never have done it without a group of IBMers helping me.
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Everything starts with the customer.
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You can never be comfortable with your success, you've got to be paranoid you're going to lose it.
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If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.
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My parents worked enormously hard to put four children through college. We didn't have a lot of money.
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You don't get points for predicting rain. You get points for building arks.
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Never confuse activity with results.
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For the first month, I listened, and I tried very hard not to draw conclusions
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The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist.
Lou Gerstner
If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
Lou Gerstner